Most of the time, when your manager asks you to submit a report, you almost fly back to the manager with the assigned task. Just hold on yourself here; give a review with some standard queries –
• have you included all the required information properly and in a sequence?
• does the document/report comply your org’s standard Document Guideline ?
• are you following a Naming Convention for file ? [...]
Posted in IT Service Management | Tagged doc, doc cmdb, document indentifier, Documentation, file name, naming convention | 5 Comments »
Documentation – important for org but very boring to do for every staff. Documents- reflect your performance, tell about progress and scope across the org. If your org adopted ITIL framework and looking for ISO/IEC 20000 than an audit will dig to the document-mine in depth. Those who are familiar with accounts audit can easily visualize the whole nightmare!
ITIL says, what can not be measured and benchmarked, can not be controlled. ITIL aims to meet an org IT needs with efficient and controlled method. How to measure and benchmark ? [...]
Posted in IT Service Management | Tagged Document, Documentation | 6 Comments »
Going through some model tests, I was missing my score all the time in a simple question. Lets have a look on it first -
The group that authorizes changes that must be installed faster than the normal process is called the ?
A. Urgent Change Board (UCB)
B. CAB Emergency Committee (CAB/EC)
C. Urgent Change Authority (UCA) [...]
Posted in Change & Release Management, ITIL Disciplines | Tagged CAB/EC, Change Mgmt, ECAB | 2 Comments »
During one ITIL awareness workshop my colleague placed a question, a sort of requirement basically. Can employee’s routine task be included into CMDB or not ? Sending email to management, submitting daily report to the manager etc are some of the routine tasks. My answer was straight – No, which he did not want to agree as he knew services can be enlisted as a CI. So, why not an employee’s each routine task be declared as a CI ? [...]
Posted in Configuration Management | Tagged CI, CMDB, ITIL | 1 Comment »
What would be the granulity level to define a CI ? As a fresh ITIL practitioner I had a brainstorm after the issue raised by one of our manager.
CMDB definitely a storage with huge information of IT infrastructure – software, hardware, document. The analysis would take time to measure the depth to declare a CI. In such case, where one looking for an urgent implementation of CMDB what would be the minimal to maximum level of CIs ? [...]
Posted in Configuration Management, ITIL Disciplines | Tagged CI, CMDB, Configuration Mgmt | 5 Comments »
