During one ITIL awareness workshop my colleague placed a question, a sort of requirement basically. Can employee’s routine task be included into CMDB or not ? Sending email to management, submitting daily report to the manager etc are some of the routine tasks. My answer was straight – No, which he did not want to agree as he knew services can be enlisted as a CI. So, why not an employee’s each routine task be declared as a CI ?
The answer is still NO against the question but I found that question interesting as a beginner.
Having some more discussion on this issue in a forum, it was clear that apart from hardware, software, documentation CIs, services for that a customer pays can be considered as a CI. And the way to deliver a service goes through ITIL framework.
A CMDB provides relation, status, version number of each CI to co-operate each process with updated info. Employee’s routine task basically does not comply to other ITIL processes; for example, a change in employee task list does not require to raise a change request form. Each Employees better have their authorized task list in separate documentation or system as an internal affair.
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[1. Thanks to Manish for the discussion, http://www.itilforums.com/showthread.php?t=1887)
2. Image Source : http://www.clipartof.com/details/clipart/4942.htm]
Nice work done….