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Archive for September, 2008

Documentation – important for org but very boring to do for every staff. Documents- reflect your performance, tell about progress and scope across the org. If your org adopted ITIL framework and looking for ISO/IEC 20000 than an audit will dig to the document-mine in depth. Those who are familiar with accounts audit can easily visualize the whole nightmare!

ITIL says, what can not be measured and benchmarked, can not be controlled. ITIL aims to meet an org IT needs with efficient and controlled method. How to measure and benchmark ? […]

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