Archive for the ‘IT Service Management’ Category

Most of the time, when your manager asks you to submit a report, you almost fly back to the manager with the assigned task. Just hold on yourself here; give a review with some standard queries –

• have you included all the required information properly and in a sequence?
• does the document/report comply your org’s standard Document Guideline ?
• are you following a Naming Convention for file ? […]


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Documentation – important for org but very boring to do for every staff. Documents- reflect your performance, tell about progress and scope across the org. If your org adopted ITIL framework and looking for ISO/IEC 20000 than an audit will dig to the document-mine in depth. Those who are familiar with accounts audit can easily visualize the whole nightmare!

ITIL says, what can not be measured and benchmarked, can not be controlled. ITIL aims to meet an org IT needs with efficient and controlled method. How to measure and benchmark ? […]

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